A Collaboration of Experts
The automotive industry was particularly impacted by the pandemic, with a reduction in sales and car showrooms forced to close. A collaboration between display experts Pacer and Tecna UK, a leading provider of modular display systems, has benefited from Pacer’s technical expertise in displays and optoelectronics, digitally bringing to life a major car manufacturer’s offering across all of its 187 UK showrooms with a combination of high impact print and 32-inch industrial touch screens.
“Covid hit car showrooms hard,” observed Tecna UK – a specialist solutions provider with extensive experience in the automotive industry. “As they started to open again when restrictions eased, we wanted to offer customers a digital experience of the car to help bring it to life. The big challenge was that it needed to be a managed experience and the same across all the showrooms.”
Tecna UK’s expertise lies predominantly in the exhibition and event sector with expertise in static graphics, pop-ups and product display created with their leading T3 framework. Very aware that green initiatives are important, not just to their clients, but to themselves, the company was reluctant to rely on traditional cardboard in the campaign. Instead, they implemented modular flat pack equipment that could be easily reconfigured across the showroom, utilising re-usable graphics, as well as touch screens which provide interactive media content which can be updated when required.
“Tecna had worked with us in the past and knew about our technical expertise in displays and optoelectronics,” says Mark Widdowson, Display Specialist at Pacer. “To bring the showrooms to life and deliver an interactive experience, we recommended and sourced over 180 32-inch industrial PCAP (projected capacitive) touch screen monitors to be mounted to Tecna’s T3 system – fully encased for both safety and reliability. The units had onboard an Android embedded system, with its operating system and application-specific software locked down for security purposes.”
Plug and Play
It was important that the screens in the showrooms were easy to operate, i.e., ‘plug and play’ and physically and electrically safe. Data security was also a critical factor specified by Tecna and their client to ensure that any personal information entered onto the touch screen system was protected. Pacer’s engineers rewrote the standard operating procedure for the screens to ensure their functionality was exactly as the client required. In fact, the screens were so low maintenance that they were auto configured to switch on and off at opening and closing time.
The campaign has provided a range of challenges for both Pacer and Tecna. The 180 plus 32-inch screens had to be delivered by Pacer in a four-to-six-week delivery time scale, boxed and pre-configured by technicians with the correct application software and having gone through the necessary testing.
The major car company is delighted with its digital presence in the showroom at a time when selling cars is a challenge. It now has the flexibility through digital and traditional solutions to highlight a range of vehicles over a number of years.
Pacer’s expertise and problem solving has highlighted its willingness to collaborate with companies, like Tecna, crossing the digital divide and helping provide green, innovative, customer friendly and imaginative solutions, while staying true to budget and on time.
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